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Shipping Policy

 

Please be aware that Jubilee Mama, LLC only fulfills orders within the contiguous United States. We currently do not ship to Alaska, Hawaii, all other offshore insular areas such as American Samoa, Guam, Northern Mariana Islands, Puerto Rico and U.S. Virgin Islands or any other areas outside of the U.S. mainland. Please check back for updates regarding our shipping locations.

 

**IMPORTANT NOTICE**

Due to COVID-19, there may be some delays in shipping. We are working very diligently to ensure timely delivery of all orders.

 

Order Confirmation:

Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit/debit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via email.  If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.

 

Shipment process:

Upon receiving your order we will verify the stock level of your item and proceed with processing your card within 1-3 business days from the date of your order purchase. Products usually ship within 1-5 business days after your order is processed. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 5 business days of your order, do not hesitate to reach out to us at info@jubileemama.com

Due to the high cost of shipping trucks and logistics, returns for these items are in most cases prohibitively expensive. Please make sure all of your questions are answered before ordering. Our customer service team is more than willing to answer any and all product questions. Of course, unforeseen problems with your orders will be handled free of charge.  Please see our Replacement Policy for details. 

Most of our products are offered with free shipping, meaning shipping has been included in the price to provide you with the total cost of the order. If you return your purchase you will be responsible for the cost of shipping it back to the warehouse. In the case of a return, you will be refunded the purchase price less our actual outbound shipping cost and a restocking fee when your return has been processed at the warehouse. Return processing time generally takes a few weeks.

  

Damages:

IMPORTANT: Please inspect the packaging of your item(s) when it arrives. If you notice any damage, even if only slight, you should make note of it when signing for delivery (if applicable), or let us know as soon as you collect your package and inspect the product(s) received.  In the unlikely even that you receive a product that is damaged, defective or missing parts, please notify us within 24 hours of receiving your order and send photos to returns@jubileemama.com and we will process an insurance claim on your behalf and provide you with detailed instructions about next steps. If the items were damaged during shipping, we are required to contact the shipper and they may have to inspect your package. Please make sure all of your questions are answered before ordering your product as the high costs of shipping often make returns prohibitively expensive. Our customer service team is more than happy to answer any questions regarding your product. Please see our replacement policy for more details. 

 

Cancellations:

All cancellations are considered as customer remorse. Any order that is canceled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. For customer remorse of Kolcraft branded items [Kolcraft, Contours, Sealy, Sterns and Foster, Tempur-pedic], where there is no defect or shipping error, please forward your cancellation request to Jubilee Mama, LLC at returns@jubileemama.com. Please review the Returns Overview above for details on returning your item. Do not return any items without prior authorization and instructions on where to send your return.  If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well as restocking fees.

For Kolcraft branded items [Kolcraft, Contours, Sealy, Sterns and Foster, Tempur-pedic]: if you, the buyer, return an item to a Kolcraft plant, a 20% restocking fee may be deducted from the credit they issue. There is a 30-day return policy on Kolcraft branded items [Kolcraft, Contours, Sealy, Sterns and Foster, Tempur-pedic]. You, the customer, are responsible for any freight charges on customer remorse returns. All returns must have a Return Authorization (RA) number which, if eligible, we can provide via email, once we have all the required information. The RA email you receive will have all the proper return instructions. Please forward your request to returns@jubileemama.com. Credit will be issued when appropriate, upon receipt and inspection of returned product. Partial refunds will only be issued to the original credit card that you used when placing your order. 

For Keenz branded items: After your payment is processed with us, your order is then forwarded to Keenz for processing. All Keenz products ship from the Keenz warehouse in Georgia (U.S). within 24 Hours Monday through Friday. Tracking will be provided once your order ships. PLEASE NOTE:  Once an item has shipped, it cannot be canceled or changed.  If your order has shipped and you refuse to accept the package or request to return to sender, you will be charged the restocking fee upon delivery back to the Keenz facility:

Keenz Restocking Fee per item:

Keenz 7S Stroller Wagon: $50.00

Keenz Class Stroller Wagon: $60.00

Keenz Accessories: $10.00

 

**Important Notice: Please be advised that there is a 10% administration fee for orders canceled after 24 hours and a 4% Restocking Fee for all returns through Jubilee Mama, LLC regardless of the manufacturer's restocking fee.**

 

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